Professional Hearing Services

Stephen will proceed with an examination of the ear canal and a full audiological assessment. This will take approximately 1hr 30mins. When carrying out this test we take into account your lifestyle such as work conditions, hobbies, leisure, outdoor pursuits; in fact your personal needs and in which situations you find the most difficulties.

We have a sound booth where we can measure your hearing and compile an audiogram to enable us to establish your loss. We will ascertain if you have better hearing in one ear than the other, check your speech levels.

Once completed, Stephen will describe the hearing instruments available, how they work and advise the best solution for your individual needs. He will explain all options to enable you to make a decision on the best course of action for you.

It is extremely important to establish the type of impairment and the most suitable hearing aid for the person’s loss.

A friend or relative is welcome to accompany you to help you feel at ease.

Every Hearing Aid comes with a guarantee and at the end of this we can offer you a warranty for another year.

Hearing Tests are £35, free check/assessment, 15-20 mins.

If you decide to place an order with us, a follow-up appointment is arranged to fit the instrument. The full potential of a hearing aid can only be attained when tuned to match the clients’ hearing difficulty. Wearing time is gradually increased until clients receive the full advantages in a comfortable and natural manner.

A thorough explanation will be given of all the controls, how to insert the aid in the ear, together with information for care of the instrument. You will also be provided with batteries and cleaning equipment at no extra cost.

We guarantee to…

• Offer not just a hearing test… We’ll open your ears to an amazing hearing experience
• Ensure total satisfaction with your hearing examination or your money back
• Give you our individual attention with no interruptions, in a relaxed and comfortable environment
• Provide the best value complete hearing assessment for you, including visual video otoscopy, puretone audiometry, speech testing, tympanometry and advanced digital live speech mapping
• Be innovative and use the latest technology to give you the most accurate examination possible
• Offer a Loyalty Card Scheme for batteries
• Build on our 36 years of expertise and local experience as an independent family-run practice

We guarantee to…

• Have a happy, friendly and caring team who will always go the extra mile for you
• Make sure that you get help as always
• Make sure that you get hearing aids that you love
• Listen to you
• Ask for your opinions – your comments are invaluable to us, so we offer patient feedback forms to continuously improve our service and your experience
• Help if you have a hearing care emergency
• Offer complimentary hot or cold refreshments made just for you
• See you promptly. However, there are up-to-date magazines just in case!

We offer a full professional aftercare service. A number of follow up appointments are made to enable Stephen to discuss and review progress and make any minor adjustments necessary. It can take time and patience to adjust to wearing a hearing aid, but we will guide you until you are completely satisfied. We then have 6 monthly follow-up appointments to check and clean the aids to ensure they are working up to specification.

All hearing Instruments are supplied with a written 30 day return option.

We are able to provide hearing instruments to suit all our client’s needs, covering all aspects of hearing loss.

Integrity, care & expertise means we will do our utmost to find the best hearing solution for your problem. We are committed to help you with your hearing and will only give you the very best advice and hearing instruments available. Finance available.

We guarantee…

• 30-day “no quibble” happiness policy. If you don’t like your new hearing aid(s), we will change them
• A two-year warranty against manufacturing faults on most systems
• Structured aftercare package, including adjustments, servicing and cleaning

Most of our aids are supplied with a 24 month guarantee from the manufacturer. We also offer the same guarantee with regard to any adjustments required, cleaning, re-tubing etc. In fact, any problems you may have with your aid, you only have to pick up the phone or walk in the door and we will be more than happy to make an early appointment for you.

After the 24 month period, we offer a Warranty, which is £92.50 per aid.

This covers you for:

• Any repairs to the aid (which can be quite costly if it needs to go back to the manufacturers)
• Cleaning the aid and associated components
• Re-tubing the mould
• Servicing
• It does not however cover loss, accidental damage, the ear mould or case/shell